30-day returns
You can return a product bought on beurer.co.za within 30 days of delivery. Returns are free: we arrange the courier collection and cover the cost.
After 30 days we cannot offer a refund or exchange, unless the product is faulty and still under warranty (see "Faulty products and warranty" below).
Conditions
- The product is unused and in the same condition in which you received it.
- It is in its original packaging, with all accessories and manuals, and packed securely for the courier.
- You have proof of purchase: your order number or invoice.
For hygiene reasons we cannot take back products that have been used on the body. Gift cards cannot be returned.
If a product comes back used, damaged or incomplete, or is damaged in transit because it was not packed securely, we may decline the return or refund only part of the price.
How to return a product
- Email info@beurer.co.za with your order number and the reason for the return.
- We arrange for a courier to collect the parcel from you.
- When the product reaches us we inspect it and email you the outcome.
Please do not send products to Beurer in Germany. All returns in South Africa are handled by Beurer South Africa in Johannesburg.
Refunds
Approved refunds are paid to your original payment method (card or EFT) within 5–7 working days of our confirmation email. Your bank may need a few more days to show the amount on your statement.
If your refund has not arrived after that, check with your bank or card provider first, then email info@beurer.co.za.
Exchanges
We replace products that are faulty. If you would like a different product instead, return the original for a refund and place a new order.
Faulty products and warranty
If your product develops a fault within its warranty period, email warranty@beurer.co.za with your proof of purchase and a short description of the fault. We arrange collection and our technical team in Johannesburg inspects the product. The assessment takes 5–7 working days, after which we contact you with the outcome and the next steps.
Registering your product makes a warranty claim quicker: register your warranty.
Questions
Email info@beurer.co.za or call +27 (0)11 888 3255, Monday to Thursday 08:00–16:00 and Friday 08:00–15:00.