Short answers to the questions we are asked most. If yours is not here, email info@beurer.co.za or call +27 (0)11 888 3255 (Monday to Thursday 08:00–16:00, Friday 08:00–15:00).
Delivery
How much is delivery?
Free on orders of R650 or more. Orders below R650 pay R95. We deliver anywhere in South Africa; not outside its borders.
How long does delivery take?
Usually 2 to 3 working days from the day we send your order. Courier delays can add a day or two.
Can I track my order?
Yes, at beurer.co.za/a/track, and you receive emails when the order is sent and delivered.
What is a pre-order?
A product not yet in stock, with an expected arrival date on its page. You pay in full to reserve it and we send it as soon as it lands.
Payment
How can I pay?
By card (Visa, Mastercard, American Express), Instant EFT, Apple Pay, Google Pay, Samsung Pay, SnapScan, Zapper, manual EFT, Payflex (4 interest-free payments) or your Mobicred account. Everything runs through Payfast. Details on Ways to pay.
How does Payflex work?
Pay 25% today and the rest in three payments every two weeks, interest-free, on orders from R500 to R50,000. Choose Payfast at checkout, then Payflex, and apply with your South African ID number for an instant decision.
Is my card information safe?
Yes. Payments are processed by Payfast; we never see or store your card or bank details.
Returns and refunds
Can I return a product?
Yes, within 30 days of delivery if it is unused, in its original packaging with all accessories. We arrange and pay for the courier. For hygiene reasons, products that have been used on the body cannot be returned. Returns and refunds.
When do I get my refund?
Within 5 to 7 working days of our confirmation email, to the payment method you used.
Warranty and faults
How long is the warranty?
2, 3 or 5 years from the purchase date, depending on the model. The term is shown on each product page under "Beurer South Africa warranty".
My product is faulty. What do I do?
Email warranty@beurer.co.za with your proof of purchase and a description of the fault. We collect the product, our technical team in Johannesburg assesses it within 5 to 7 working days, and we email you the outcome. If the fault is covered, we replace the product. Warranty and customer service.
I bought my Beurer product from a retailer. Does the warranty still apply?
Yes. Every Beurer product imported by Beurer South Africa carries the same warranty. Keep the retailer's receipt as proof of purchase.
Do you repair products?
No. Products under warranty are assessed and, if the fault is covered, replaced. We do not service or repair out-of-warranty products, but spare parts and accessories for current models are available on this site.
Should I register my product?
Yes, online. It takes a minute and makes a claim quicker. Keep your receipt as well.
Products
Are Beurer products medical devices?
Beurer South Africa is licensed by the South African Health Products Regulatory Authority (SAHPRA) to import and distribute medical devices in South Africa. Blood pressure monitors, thermometers, pulse oximeters, nebulisers, TENS and EMS devices, hearing amplifiers and several other product families are classified as medical devices in both South Africa and Europe; the product page says so where it applies. Scales, air purifiers and humidifiers are not medical devices.
Upper arm or wrist blood pressure monitor?
Upper arm monitors are generally more accurate; wrist monitors are compact and convenient but must be held at heart level during the reading. If you are unsure, choose upper arm.
Where do I find spare parts and accessories?
Cuffs, filters, electrodes, gel pads, brush heads, nebuliser year packs and attachments are sold on beurer.co.za. Search for your model number, or look under "Replacement Parts & Spares" on the product page.
Which app does my device use?
Most connected devices use beurer HealthManager Pro; some use their own app. See Beurer apps.
Where can I find the manual?
Every product comes with a printed manual. If you have lost it, email info@beurer.co.za with the model number and we send you the PDF.
Do you sell to retailers, practices and companies?
Yes. See the retail area or email info@beurer.co.za.