Beurer South Africa (Pty) Ltd imports and supports every Beurer product sold in South Africa. Warranty claims, spare parts and customer service are handled by our team in Honeydew, Johannesburg. Please do not send products to Beurer in Germany.
Your Beurer warranty
- Term: each Beurer device carries a manufacturer's warranty of 2, 3 or 5 years from the date of purchase. The term for a model is shown on its product page under "Beurer South Africa warranty".
- Who it covers: products bought in South Africa from beurer.co.za or an authorised Beurer retailer, used privately at home. Keep your invoice or receipt: it is your proof of purchase, whichever store you bought from.
- What it covers: faults in materials or workmanship that appear during normal use within the warranty term.
- What it does not cover: normal wear; consumables and accessories such as batteries, cuffs, filters, electrodes, gel pads, brush heads and bulbs; damage caused by misuse, accidents, liquids, power surges or not following the instructions for use; products opened or modified by anyone other than Beurer South Africa; commercial or professional use.
- Register your product: online registration takes a minute and makes a claim quicker. Registration does not replace proof of purchase.
How to make a warranty claim
- Email warranty@beurer.co.za with your proof of purchase, the model, and a short description of the fault. Photos or a short video help.
- We arrange a courier to collect the product from you anywhere in South Africa.
- Our technical team in Honeydew assesses the product. The assessment takes 5 to 7 working days.
- We email you the outcome. If the fault is covered by the warranty, we replace the product. If it is not covered, we tell you why and what we recommend.
Beurer South Africa does not repair products. Where a problem turns out to be a setting, a battery or a cuff, our team will tell you how to put it right.
Out of warranty or older products
We do not service or repair products that are out of warranty. Spare parts and accessories for current models, such as cuffs, filters, electrodes, brush heads and attachments, are sold on beurer.co.za; search the site for your model number. For a device that no longer works, we are happy to recommend the current replacement model.
Customer service
- Phone: +27 (0)11 888 3255, Monday to Thursday 08:00–16:00, Friday 08:00–15:00
- Email: info@beurer.co.za for products, orders, delivery and returns; warranty@beurer.co.za for warranty claims
- Help choosing: our team advises on which blood pressure monitor, nebuliser, TENS device or other product suits you.
- Orders and delivery: free delivery from R650 (R95 below that), 2 to 3 working days, South Africa only. Delivery details. Track an order at beurer.co.za/a/track.
- Returns: 30-day returns on orders from beurer.co.za; we arrange and pay the courier. Returns and refunds.
- Payment: cards, Instant EFT, Payflex pay in 4, Mobicred and more. Ways to pay.
- Apps and connected devices: Beurer apps.
- Retailers and business customers: retail area.
Beurer South Africa (Pty) Ltd, registration number 2010/020701/07, 5 Star Business Park, Unit 2 Insite Park, Honeydew, 2170, Johannesburg. Beurer South Africa is licensed by the South African Health Products Regulatory Authority (SAHPRA) to import and distribute medical devices in South Africa.